Our services
We’re with you every step of the way.
Offering an end to end service
From expert consultation and tailored solutions to installation, preventive maintenance, troubleshooting, repairs, training and bioprocessing qualification services, we ensure your instruments perform at their best — always.
Avoid delays and maintain productivity. We ensure that your equipment maintains the best performance according to specifications.
Our engineers are trained and certified in IQ/OQ services to support you to maintain compliance with confidence.
Industry-wide knowledge
Our team brings extensive knowledge across a wide range of industries, with decades of experience supporting clinical healthcare, biopharmaceutical and biotechnology manufacturing, eye care applications, the food and beverage industry, and health and sports research.
We provide services tailored to your industry.
You don’t just get an instrument.
You get a partnership.
Our team provides responsive service and dedicated support to the highest standards to help maintaining optimal performance of your osmometer, so your laboratory stays efficient, compliant and productive.
Our process
Consultation & Demos
Our team is available to discuss your requirements, understand your workflow and help you select the right solution. Call or email us to get started.
Instrument demonstrations may also be arranged to help you make an informed choice, please contact us to enquire on availability.
If you already know what you need, contact us to request for a quotation directly.
Delivery & Installation
Our manufacturer-trained engineers provide initial setup support upon delivery, which includes unboxing and reviewing the included components with you.
Warranty
All of our osmometers come with a 1-year warranty. During the warranty period, eligible repairs or parts replacements needed are provided at no additional cost.
Additional services
Preventive Maintenance
Our engineers can provide preventative care to your instruments to support their consistent performance and long-term reliability. Service frequency can be tailored to your laboratory’s operational needs.
Please let us know if you would like to add this service to your quotation.
IQ/OQ Qualification Service
Our engineers are trained and certified by the manufacturer to provide Installation and Operational Qualification (IQ/OQ) of your instrument.
We provide expert qualification service and thorough qualification documentation verifying that your instrument is correctly installed and operates to manufacturer’s standards.
Troubleshooting & Repairs
Our team can assist with any troubleshooting or repair support required.
Training
Onsite or online User Operation Training services are available. Please contact us to enquire.
Our team can provide training to build confidence and proficiency in both new and existing staff, supporting smooth onboarding and equipping them with the skills needed for effective use of your osmometer.
Advanced Instruments (now merged with Nova Biomedical), is a global leader in osmolality testing, trusted worldwide in biotechnology, pharmaceutical, eye care, clinical diagnostics, and food & beverage applications for over 70 years.
Each instrument is delivered in alignment with international quality and compliance standards, manufacturer specifications, and Singapore regulatory requirements. Where required, we provide services to assist with maintenance, repairs and qualification services to support regulated environments.
Science Team is the exclusive authorised distributor of Advanced Instruments in Singapore.
